Money-back guarantee

You’re covered if

• The code doesn’t unlock the radio whose serial you gave us, entered as instructed.
• We couldn’t find your code after you paid, including an order from a photo we couldn’t read. We refund you in full.
• You bought a Honda radio and sat nav pair and we could only find one of the codes. We refund the difference.
• You were charged twice for the same order.

How to claim

1. Open your order page (the link in your email) and press “No, it didn’t”, or email us with your order reference.
2. Tell us what the radio shows. A photo of the serial label helps us fix it fast.
3. We’ll send the correct code or refund you in full, usually the same day.

Claims must be made within 7 days of purchase. Refunds go back to your original payment method and usually take 5–10 working days to appear.

Not covered

• A serial that doesn’t match the radio (for example a part number, or the wrong radio) — but we’ll happily redo it with the right serial.
• A radio that’s permanently locked from earlier wrong attempts.
• Changing your mind. A code can’t be sent back, so when you pay you ask us to supply it straight away and give up the 14-day right to cancel that digital content normally carries. That’s the tick box at the checkout, and it’s set out in the terms.

Giving up the right to cancel doesn’t touch the guarantee above, or any other right the law gives you. If what we sold you doesn’t work, you get your money back.